How to Deal With New Customers

A new customer does not know the level of quality service and / or product that you can provide. To be successful in any business you need to be know how to deal with new customers. During an initial interview with a potential client do not oversell your capabilities or deliverables. How to deal with a new customer. If you offer too much information in the first discussion, then the potential client might not need to hire you, since you will have volunteered the details sought.

To maintain professionalism, ask many specific questions about the proposed project and determine how you can positively contribute to it. Once you understand the full scope of the assignment, be sure you know how you can assist in making it successful. Also, set your price in line with standard industry rates for similar work. Do not set your price too high, and definitely do not charge less than is typically billed for the same task.

Once you have agreed on a price for the project and your general deliverables with the prospective client, specify what you will provide, in an itemized list. Be careful to not provide too much information. This approach could potentially make your services unnecessary, for future projects with this client. If the customer has all of your contacts and all of your designs, for example, then the customer will not need to employ you again.

While you want to do a great job for your new consumer, you also want to maintain continuity, in the business relationship. This is only possible if you produce good work, which will cause the customer to want to receive even better work, from you on future projects. As you continue to generate progressively better work for the client, the client will value your output. The client will want to carry on the business association with you. If you do not want to work for the client long-term, then be sure to set a reasonable price, which is in line with your competitors, for a comparable assignment.

When dealing with any new customers it is most important to be be patient and to answer any questions as though they were being asked for the first time, because the customer is in fact doing so; since they are new to your company. Being patient and thorough in delivering quality service is essential to ensuring a new customer will become a regular client of your business.


How to Work on Great Projects

As a starting point towards great projects, one must pre-qualify inquiries for service. Learn how to work on great projects by following a thorough pre-qualification system. When a potential client sends one an e-mail, or calls one, to request one’s services, one should request particular details about the project, before agreeing to accept the client. This might seem as going against the grain for the regular process of business transactions. A commonly held notion is that it is the client who selects their service provider. If one is truly an expert in one’s area of specialization, then one can be selective as to the clients that one will accept.

How to Work on Great Projects? After scrutinizing the specifications of a project, and requesting exact details about it, one can determine if one is able to fulfill the job requirements. Likewise, one can properly evaluate, if the available budget for the project, is in line with one’s standard rate, or project specific fee. Perhaps an assignment is too large scale for one to manage, or possibly too small scale for one to focus one’s professional skills. An expert must know which project is worthy of one’s abilities. A professional knows which tasks just do not measure up, to the type of work one will practise.

A client intake form is a great precursor, to be utilized, in advance of one entering into a working relationship, with a potential patron. As well, a set process for customer qualification is useful. One should ensure that one is only accepting projects that are in line with one’s skill set. Upon one agreeing to work a project, one should be sure that one is able to deliver on a consumer’s expectations. As a professional, once one contracts to provide service for a client, one needs to do one’s best to fulfill the service agreement.

Therefore, one must be choosy when contacted by a speculative purchaser. Knowing a potential clients’ budget, terms of payment, expectations, timelines, and other relevant details, are crucial for one to competently complete manage one’s projects.

While one surely wants to earn as much money as possible, one must be sure that one has the available time to complete the set project. Also, one must be sure that one can meet and / or exceed the prospected goals for the venture. One must adhere to a structured intake process, no matter what communication strategy is suggest by the client. By maintaining a professional presence throughout one’s dialogue with punters, one can choose and work on only great projects.

How to Save Money

Restaurant coupons are discounts to savor.  Surely you want great savings on sumptuous food.

Currently, there are a variety of vouchers, available in print and on-line. You should benefit from the numerous options, available to you. You deserve to eat delectable delights and have fabulous fun. You can have great fun and spend little. It is always nifty to be thrifty. That’s why it is important to discover how to save HUGE.

One option for super savings is to buy an on-line discount package. With a discount certificate, you can get a great deal. You could get more than 50% off the cost of your meal. You can also   choose from the many coupons available, on-line and in-print. During your search for savings, you will find some websites offering printable coupons, for discounts at great restaurants. Surely, you want to eat well and spend less!

When considering which company offers the best deal for your meal, keep in mind that gratuities and tip should be paid on the total amount, before the discount is applied. Carefully read the fine print, before buying a deal online.

Some food vouchers are cannot be redeemed at certain at certain times, or on particular days of the week. If a restaurant wants to increase diner attendance during the week, they could specify when a coupon could be converted.

This is a smart business tactic to employ. Eateries have peak periods, usually on the weekends. Perhaps they only need more business on weekdays. Some bistros offer discounts only for a grand opening. Businesses capitalize with on-line deals to benefit from excellent exposure. Ensure that your business gains from a smart schedule. By being open during peak time periods your venue will receive many customers. Once these customers are onsite be sure to dazzle them with great food and related products. Offering coupons through flyers and on the actual transaction receipt is an excellent way to achieve low cost immediate return promotional advertising.

When some companies achieve a stable customer base, they discontinue vouchers.  A savvy shopper will be sure to check expiry dates when buying a coupon. Before going to your chosen restaurant to redeem a coupon, verify the coupon is still valid. Be proud to be a smart shopper, by using great coupons. You will be satisfied that you got a great deal, on your favorite meal.

For great coupons that will help you save big, visit:

Communication Strategies

Communication strategies for dealing with disgruntled customers on the phone require specialized training. To deliver high quality customer service on the phone one must utilize one’s listening skills to compensate for the lack of body language.

Inflection in the voice of the customer could be an indication of satisfaction or displeasure with the service one has received so far from the company. Regardless of how the customer sounds on the phone the customer service representative has an obligation to be polite. Smiling comes through in the sound of one’s voice so smile continuously throughout the telephone call.

No matter what dialogue ensues during the telephone communication, if the customer service representative remains upbeat and sound positive, then the customer will remain calm or become subdued eventually.

Communication strategies that work well include listening clearly before responding to any issue. Being polite at all times and using optimal verbal reasoning.

Here are some humorous examples of replies that customer service representatives can use during a difficult telephone call:

“My supervisor is, otherwise occupied, with ideas fantastical. His focus on the subject of his directed attention, is for him, of main interest to him, only. To detract him from his focused and concerted fixation of elation, would be, for me, an issue of hesitation that is rooted in regurgitation.”

“On a balance of probabilities, the possibility that I will be able to assist you, is beyond determination. But if you would like my help, then we can commence from a joint point of reference.”

Humor aside being slightly evasive can initially be helpful when dealing with an argumentative customer. By not meeting the customer head on and instead diverting attention from the main issue one can resolve smaller components of the overall issue at hand. Dealing with minor matters can eventually lead to a complete resolution of the major cause of concern.

Listening more than speaking is a key component to maintaining a strong client relationship. Ask questions sparingly. It is good inquire by posing queries. But you do not want to open a can a worms by asking questions that may lead the customer to complain about additional matters.

Most importantly take scrupulously notes on everything the customer says and highlight major and minor points. Be certain you write down the customers complete name, address, phone number and e-mail contact. Getting fax number is a bonus and may prove helpful if they insisting on immediate written replies from senior staff members.

How to Be a Good Guest

To be a good guest is possibly dependent on one attending at the residence of a great host / hostess. There are surely some character traits, which a good guest should exemplify. Obviously proper table manners are expected, if a meal is being served. More than etiquette when chewing one’s food or when drinking one’s beverage, there is an expected decorum of one’s guests by one’s host / hostess.

During an introduction and throughout the dialogue, as a fitting guest one should be polite and reply to questions asked about one’s employment and general personal details. One should not, however, offer more information than is being requested. Definitely, do not dominate the discussion with your personal details. Your host / hostess will want to get to know you, while inquiring about you as a matter of being pleasant. But one’s host has not nominated you as the official speaker of the event. Less talking and more eating is probably the best approach to a first meeting, anyway.

The meal or hors d’oeuvres should be partaken of in moderation. One will want to express thanks for the great food and beverage, so one will need to eat and drink, in order to accurately offer an opinion of the quality of the provisions.  One should not, however, consume vast quantities of food or drink. Certainly, one does not want to seem like a glutton. Knowing how much to consume, is a key question for a good guest.

Whatever the initial amount of food and beverage one is offered should be accepted gratefully. One should ingest most of what has been served, but be sure to leave over a small amount on one’s plate and in one’s glass. A demonstration of temperance is a wonderful quality for one to possess.

One should observe the amount of food and drink being offered to other guests and their level of indulgence and set one’s pace, accordingly. While eating or drinking each course, however, be sure to leave over a small amount.

One should definitely compliment one’s host for the great rations with sincerity. Be sure to have an actual reason for the admiring comment. Otherwise, one will be viewed as artificial. Genuine comments are always welcomed. Before expressing a flattering remark, pause, think about how the words will actually sound when said aloud. Then, while smiling and making eye contact, offer your words of praise for the great food, drink or ambiance of the event. This is a basic strategy for being a good guest.