How to Deal With New Customers

A new customer does not know the level of quality service and / or product that you can provide. To be successful in any business you need to be know how to deal with new customers. During an initial interview with a potential client do not oversell your capabilities or deliverables. How to deal with a new customer. If you offer too much information in the first discussion, then the potential client might not need to hire you, since you will have volunteered the details sought.

To maintain professionalism, ask many specific questions about the proposed project and determine how you can positively contribute to it. Once you understand the full scope of the assignment, be sure you know how you can assist in making it successful. Also, set your price in line with standard industry rates for similar work. Do not set your price too high, and definitely do not charge less than is typically billed for the same task.

Once you have agreed on a price for the project and your general deliverables with the prospective client, specify what you will provide, in an itemized list. Be careful to not provide too much information. This approach could potentially make your services unnecessary, for future projects with this client. If the customer has all of your contacts and all of your designs, for example, then the customer will not need to employ you again.

While you want to do a great job for your new consumer, you also want to maintain continuity, in the business relationship. This is only possible if you produce good work, which will cause the customer to want to receive even better work, from you on future projects. As you continue to generate progressively better work for the client, the client will value your output. The client will want to carry on the business association with you. If you do not want to work for the client long-term, then be sure to set a reasonable price, which is in line with your competitors, for a comparable assignment.

When dealing with any new customers it is most important to be be patient and to answer any questions as though they were being asked for the first time, because the customer is in fact doing so; since they are new to your company. Being patient and thorough in delivering quality service is essential to ensuring a new customer will become a regular client of your business.

 

Communication Strategies

Communication strategies for dealing with disgruntled customers on the phone require specialized training. To deliver high quality customer service on the phone one must utilize one’s listening skills to compensate for the lack of body language.

Inflection in the voice of the customer could be an indication of satisfaction or displeasure with the service one has received so far from the company. Regardless of how the customer sounds on the phone the customer service representative has an obligation to be polite. Smiling comes through in the sound of one’s voice so smile continuously throughout the telephone call.

No matter what dialogue ensues during the telephone communication, if the customer service representative remains upbeat and sound positive, then the customer will remain calm or become subdued eventually.

Communication strategies that work well include listening clearly before responding to any issue. Being polite at all times and using optimal verbal reasoning.

Here are some humorous examples of replies that customer service representatives can use during a difficult telephone call:

“My supervisor is, otherwise occupied, with ideas fantastical. His focus on the subject of his directed attention, is for him, of main interest to him, only. To detract him from his focused and concerted fixation of elation, would be, for me, an issue of hesitation that is rooted in regurgitation.”

“On a balance of probabilities, the possibility that I will be able to assist you, is beyond determination. But if you would like my help, then we can commence from a joint point of reference.”

Humor aside being slightly evasive can initially be helpful when dealing with an argumentative customer. By not meeting the customer head on and instead diverting attention from the main issue one can resolve smaller components of the overall issue at hand. Dealing with minor matters can eventually lead to a complete resolution of the major cause of concern.

Listening more than speaking is a key component to maintaining a strong client relationship. Ask questions sparingly. It is good inquire by posing queries. But you do not want to open a can a worms by asking questions that may lead the customer to complain about additional matters.

Most importantly take scrupulously notes on everything the customer says and highlight major and minor points. Be certain you write down the customers complete name, address, phone number and e-mail contact. Getting fax number is a bonus and may prove helpful if they insisting on immediate written replies from senior staff members.

How to Write a Great Article

Every article has a topic or a theme. There is purpose for the composition. It might include general reporting, or the written material could be part of a series of articles on a certain issue. Certainly, for the article to be well-read it needs to be written well. Proper grammar and stylistics are surely key ingredients for a good article.

While an editorial should properly cover a story, it should also include an interview or comments, from experts in the specified field of consideration. The goal of a well written critique should be to encourage positive improvement for the topic addressed. Otherwise, while there might be great prose within the writing, there might not be an actual point for publishing it.

Upbeat stories and interesting topics are rare, but are much needed in society. The written word is meant to inspire constructive change. Articles about community initiatives are rare, but are very important. Too many articles are written about celebrities and fashion, generally.

Instead, more articles could be written about philanthropic work of celebrities and the economy of fashion.
Readers need to gain perspective from having read a written submission. They need to learn something of value, which will inspire them. It should be a goal of major publications to feature one positive story in each issue of their circulation.

Journalists should seek various opinions on their featured topics, in order to offer an unbiased written document. Perhaps some opinions should be from experts, while others should be from the general populace. A diverse viewpoint will enrich the value of the editorial.

Possibly, journalists should request submissions from members of the community, on a variety of topics. Then write their column, after having read a few submissions from the public. This will provide the columnist with a varied outlook, when composing their work.

The most crucial and important rule of thumb for great articles is that they follow a winning format. Firstly, they should have a great grabber in the opening or first sentence. This attention grabber needs to contain the key component components of the article in one phrase, if possible. Also, each paragraph should have a opening first sentence that intrigues readers to read through the paragraph, rather than skimming the content. The conclusion needs to summarize the key point of the post. The conclusion should leave the reader wanting more and being interested in reading additional work penned by the same author. This can be achieved if the conclusion indirectly poses a question in the final paragraph, which leaves reader in some degree of doubt.